20 Feedback Capture

This topic describes the process of capturing and submitting the feedback on various aspects of the application as well as specific to transactions.

You will be asked a feedback question on which you need to rate on a rating scale and answer subsequent questions if defined for a scale weight that you rate. The feedback captured is analyzed by the bank administrator to decide on the course corrections in case of issues.

Feedback can be provided by the user through the following options in the system:

• General Feedback
• Transaction Specific Feedback

• General Feedback
  This topic provides the systematic instructions for users to capture and submit feedback on generic aspects about the application.
• Transaction Specific Feedback
  This topic provides the systematic instructions for users to capture and submit feedback on transactions that the bank has enabled for feedback.