20.2 Transaction Specific Feedback

This topic provides the systematic instructions for users to capture and submit feedback on transactions that the bank has enabled for feedback.

Feedback will be available as an option post transaction confirmation. Transaction specific feedback is recorded and stored for further analysis.

To provide transaction specific feedback:

1. Upon the transaction is successfully submitted, feedback as an option is displayed on confirmation page.
2. Perform the following navigation to access the Feedback pop-up screen.
   From the Dashboard, click Toggle menu, click Leave Feedback.

   The Feedback pop-up screen appears.

   A feedback question appears along with a rating scale.

3. Select an appropriate rating on the scale.
4. Depending on the rating, the system will provide you with a question along with a set of options.
5. Select an appropriate option corresponding to the question.
6. Perform one of the following actions:
   • You can also add comments, if required.
   • Click Skip to skip the feedback process.

     The Dashboard screen is displayed.

   • Click Never ask me again if you do not wish to be asked to provide for any transaction.

     The system will suspend the feedback process for all transactions and you can enable the same again (if required) through My Preferences from the toggle menu.

   Figure 20-2 Transaction Feedback

   
   

   
   Description of "Figure 20-2 Transaction Feedback"

   
   
   

   
   Description of "Figure 20-2 Transaction Feedback"

   
   
7. Click Submit.
   A message confirming successful submission of feedback appears.