8 Cancel Card

This topic provides the systematic instructions to user to cancel their credit card.

User might want to cancel a credit card for any number of reasons. The application supports the credit card cancellation feature. By means of the Cancel Credit Card feature, the user can cancel a credit card and can specify the reason for cancellation and also provide additional feedback as to why the card is being cancelled.

The application supports cancellation of both primary as well as Add-On cards.

To cancel the credit card:

1. Perform anyone of the following navigation to access the Cancel Card screen.
   • From the Dashboard, click Toggle menu, click Menu, and then click Credit Cards.

     Under Credit Cards, click Cancel Card.

   • From the Search bar, type Credit Cards – Cancel Card
   • Access through the kebab menu of transactions available under the Credit Cards module.

   The Credit Cards screen appears.

   Figure 8-1 Cancel Card

   
   

   
   Description of "Figure 8-1 Cancel Card"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 8-1 Cancel Card - Field Description

   Field Name	Description
   Card Number	Select the credit card that needs to be cancelled.
   Specify Reason	The user is required to specify the reason for which the card is being cancelled. The options can be: Permanent Relocation Unhappy with services Too many charges Other
   Comment	The user has to provide additional feedback regarding the reason for which the card is being cancelled.

2. From the Card Number list, select the credit card which needs to be cancelled.
3. From the Specify Reason list, select the appropriate reason to identify why the card is being cancelled.
4. Perform one of the following actions:
   • Click Submit.

     The Review screen appears.

   • Click Cancel to cancel the transaction.
5. Perform one of the following actions:
   • Verify the details and click Confirm.

     The success message appears, along with the service request number.

   • Click Back to navigate back to the previous screen.
   • Click Cancel to cancel the transaction.
6. Perform one of the following actions:
   • Click Home to go to the Dashboard screen.
   • Click View Card Details to visit the card details page.