1.5 Mobile Number Verification

This topic describes the registration process for guest customers, enabling them to track submitted applications and retrieve abandoned applications.

This step is applicable only for prospect/guest customers. Even in the case of joint applications, at present, it is only the primary applicant’s mobile that gets verified. This check is used to register guest customers so that they can track submitted applications and also retrieve applications that were abandoned before submission. This check is also used to identify whether the applicant is truly a new customer of if he/she is already an existing customer of the bank. Additionally, the system is able to identify if there are any existing applications in draft mode for the mobile number defined and can provide applicants with the option to continue with those applications if they wish to do so.

Once the mobile verification process is completed, the auto save capability of the application is enabled. Any entry/changes you make to the application form will get saved automatically.

Figure 1-7 Mobile Verification – Enter Mobile Number

Description of "Figure 1-7 Mobile Verification – Enter Mobile Number"

1. In the Mobile Number field, select the country code and enter your (the primary applicant’s) mobile number.

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 1-5 Mobile Verification – Enter Mobile Number - Field Description

   Field Name	Description
   Mobile Number: Country Code	Select the country code applicable to your mobile number.
   Mobile Number	Enter the mobile number to which you wish to have the OTP sent. You can proceed with the application only after verifying your mobile number.

2. Click Send OTP to receive the OTP on your mobile number.
   The Enter OTP screen is displayed.

   Figure 1-8 Mobile Verification – Enter OTP

   
   

   
   Description of "Figure 1-8 Mobile Verification – Enter OTP"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 1-6 Mobile Verification – Enter OTP - Field Description

   Field Name	Description
   OTP	Specify the OTP send on the mobile number you had specified on the previous page.

3. Perform any of the following actions:
   1. If you are applying via the mobile device of the specified mobile number, you can select the OTP auto read option to have the OTP auto filled in the input field.
   2. Click Resend to request for a new OTP to be generated and sent to your mobile number if have not received the OTP.
   3. Click Back to navigate back to the previous page.
4. Under the kebab menu, perform any of the following actions:
   1. Click the View Other Products option to navigate to the Product Offerings page.
   2. Click the Track/Complete an Application option to navigate to the Application Tracker.