1.11 Existing User

This topic describes the product application process for existing customers.

An application form being initiated by an existing online banking customer of the bank (registered user) will differ from that of one being initiated by a new/unregistered user.

As an existing customer, you can apply for the Futura Wallet product by selecting the provided options on the bank’s portal page or if you are logged in to the application, by selecting the option provided on the Futura Wallet widget. You can also select the Futura Wallet product available in the product showcase. Whichever mode you use to initiate a Futura Wallet application, the form will vary from that of a prospect applicant’s.

The system will identify your KYC status and depending on the status, you will either be allowed to proceed with the application or not i.e. if your Re-KYC is active you will be allowed to enter and submit your application form but if your Re-KYC is pending, you will not be allowed to apply for the product and will be displayed a message informing you of the same.

The Futura Wallet application form for existing customers will comprise of the following sections:

1. Wallet Preferences – If configured to be part of the application form, you will be required to define your preferences with regards to the wallet. These can comprise of the currency in which you would like the wallet to be maintained, statement preferences, etc.
2. Terms of Service – You will be required to read through and accept the terms and conditions related to the online application of the product you have selected.
3. Fund your wallet – If this step is configured for wallet applications, it will appear as part of your application form. You will be able to specify your preference with regards to funding your wallet. If you opt to fund your wallet, you will be required to specify the amount by which your wallet is to be funded and also select the mode through which you will be making the transfer.
4. Confirm – Once you have submitted your application, you will be displayed a confirmation page. If the application is processed instantly, the wallet ID as generated by the bank will be displayed along with the link to access the Futura Wallet Recharge page. In case the application is being processed through the non-insta or manual processing mode, the application reference number along with the link to access the Application Tracker will be displayed.