1 Wallets Application
This topic describes the structure of the wallets application, which captures information regarding the applicant's personal information and wallet preferences.
Digital Wallets, also known as e-wallets, enables users to transfer funds to friends and family, pay bills and perform many such financial transactions. An OBDX wallet is linked to a current account and is created with an ID, typically the user’s mobile number. This makes the wallet both convenient to use as well as secure. The OBDX wallet can be used to transfer funds to other wallets or even to accounts. Users can fund their wallet by transferring money from accounts held with the bank or through external sources such as external bank accounts, debit or credit cards, etc. and can also request money from other wallets.
This user manual documents the means by which an applicant can apply for an OBDX wallet. The Wallets application of OBDX has been created to enable customers to apply for Wallets easily by providing minimal personal details. Applicants can quickly apply for wallets by simply specifying their basic personal information and defining account preferences, if required.
Note:
A user can have only one OBDX wallet. Hence any customer that already has an active wallet or that has submitted a wallet application that is being processed, will not be allowed to apply for another wallet.The application form is OCR (Optical Character Recognition) enabled so as to save the applicant’s time and effort in filling out the application form. The inline document upload feature that is provided on various sections of the form, enables the applicant to upload supporting documents to have the specific section prefilled with information.
Online KYC of the prospect can also be conducted by means of liveness check or through integration with third party identity verification service providers. For more information, please refer User Manual Oracle Banking Digital Experience Originations - KYC Modes.
Once the applicant’s identity is verified successfully through online KYC, he/she will be able to proceed with the application form. The personal information section will also be prefilled with information as fetched on the basis of the identification provided.
Existing digital banking customers can simply provide their online banking credentials to have the personal information section of the form prefilled with information as maintained with the bank.
The application form also has the feature of QR code scan enablement which can be used to continue applications on mobile devices.
The application tracker has been built so as to enable tracking of the application once it has been submitted. The application tracker also enables the applicant to retrieve and complete an application that has been saved. Additionally, the applicant can view documents that have been uploaded as part of the application form and can also view details as defined in the application form in PDF format.
Note:
OBDX is integrated with Oracle KYC to fetch the applicant’s risk level (high risk or low risk) along with the reference number for the same as generated in the Oracle KYC system, at the time of application submission. OBDX will further send this information to the mid office system to be utilized as required.Following are the steps involved in the application submission:
- Product Selection: The product belonging to the selected product category will be listed here. The product will be listed as a separate card which will display the name and image of the product along with a short description, features and the options to view further details, or to apply for the product.
- Kick Off: This page serves as an introduction to the application form. You can also view the documents required to be uploaded as part of the application. As an applicant, you can identify how you are going to proceed with the application. If you are a new/unregistered user, you can continue as a guest, or if you are an existing online banking customer you can login with your online banking credentials to have your information pre-populated in the application.
- Mobile Verification: This step is applicable if you are filling out the application as a new/unregistered user. You will be instructed to enter your mobile number, after which the system will identify whether your mobile number is already registered with the bank or not. You will then be required to enter the OTP sent to this mobile number in order to proceed with the application form.
- Online KYC: Online KYC of the applicant can be done through any of
the following modes, depending on which mode has been enabled by the bank in the
Originations Workflow Maintenance screen available to bank administrators.
- Liveness Check – Selfie Capture
- (National) ID Verification
For more information on Online KYC and modes, please refer to the user manual User Manual Oracle Banking Digital Experience Originations - KYC Modes.
- Personal Information: This section captures information pertaining to your personal information which will include your full name, date of birth, address details, etc. You can opt to upload an identity proof document to have the information on this section pre-populated or you can alternately enter the required information manually.
- Wallet Preferences: The bank may offer certain add-on services for the account. In this section, you can define your preferences such as the currency in which you would like the account to be maintained and define your preferences regarding account statement frequency and mode of delivery.
- Review and Submit: Once you have filled out all the information required in the Futura Wallet application form, you will be displayed this information on the review page. You can verify the details provided and if required, can edit the information in any sections by selecting the option provided against each section.
- Terms of Service: On having reviewed the application, you can then proceed to view the terms and conditions of the Futura Wallet you are applying for. You can also add a digital signature by means of uploading a document containing your signature or by physically signing the provided space if you are filling out the application from a touchscreen device.
- Fund your wallet: This step will be part of the application form if it has been
configured for walletapplications. Through this step you will be able to fund your
wallet if you wish to do so. If you opt to fund your wallet, you will be required to
specify the amount and then proceed to furnish information regarding mode of transfer.
If you are a prospect applicant, you will be navigated to the payment gateway where you
will be able to specify information related to the mode of transfer. If you are an
existing customer you will be provided with the additional feature of being able to
select any of your existing savings or checking accounts that you hold with the bank,
from which to transfer funds.
Note:
In case a prospect is applying, this step will be part of the application form only if host integration is third party. - Confirmation: Once you have submitted your application after having reviewed it and having accepted the terms and conditions, a confirmation page will be displayed. This page will display a success message along with the application reference number. You can track your application on the basis of this reference number. Additionally, this page will also contain a button, by clicking on which you can navigate to the application tracker.
Apart from the Review and Submit and Confirmation steps, the sequence of the remaining steps may vary based on the configuration maintained for the product applications, by the bank.
To apply for a Futura Wallet:
- Wallet - Product Listing
This topic describes the Wallet product offered by the bank that can be applied for online, which are displayed on this page in a card format. - Wallet - Product Details
This topic describes how to view product details. - Kick Off page
This describes the product application process that you need to fill out to apply for the product. - Mobile Verification
This topic describes the registration process for guest customers, enabling them to track submitted applications and retrieve abandoned applications. - Personal Information
This topic describes the section of the application form where you provide your personal information. - Wallet Preferences
This topic describes the section where you can specify your service preferences. - Review and Submit
This topic describes how to review and edit your application summary. - Terms of Service
This topic describes the terms and conditions associated with the product for which you are applying. - Fund your wallet
This topic describes the option that allows you to fund your wallet by specifying the initial amount by which the wallet is to be funded, along with the details of your card or account to be debited. - Submitted Application - Confirmation
This topic describes the confirmation page that appears after application submission. - Existing User
This topic describes the product application process for existing customers.