1.3 FAQ

1. Can I use the Scan to Pay feature to initiate a payment to a merchant who is not onboarded on futura bank as a Merchant?

   No. You can initiate a payment through this mode only if the merchant has been onboarded on futura bank and a QR code has been generated for the merchant by the bank.

2. Why am I not able to scan a particular merchant’s QR code?

   This can be due to scenarios such as the QR code being scanned is not generated by futura bank or the QR code was not scanned within the defined scan area etc.