17 Security Question Authentication

This topic describes the systematic instruction to Security Question Authentication screen.

Security Questions are the second factor authentication mechanism provided by the bank to its customers. The user needs to maintain a security question set by selecting questions and defining answers to these questions. At the time of transfer authentication, any or all of these questions are displayed to the user and the user must enter correct answers (as defined while setting up security questions) in order to enable the system to authenticate the user.

For security question authentication:

  1. In the transaction review screen, verify the details, and click Confirm.

    Click Cancel to cancel the transaction.

  2. The 2 Factor Authentication (2FA) screen appears (if 2FA has been configured).

    Figure 17-1 Security Question Authentication


    Description of Figure 17-1 follows
    Description of "Figure 17-1 Security Question Authentication"

    Note:

    The fields which are marked as Required are mandatory.

    For more information on fields, refer to the field description table.

    Table 17-1 Security Question Authentication - Field Description

    Field Name Description
    Questions The list of security questions set for the 2Factor authentication is displayed.
    Answer Enter answers to each security question as defined at the time of security question maintenance.

    For the Security Question - 2 Factor Authentication, in the Answers field, enter the answers corresponding to the security question.

  3. Click Next to go to the next level of authentication (if applicable).
    • Click Cancel to cancel the transaction.
  4. Complete the 2 Factor Authentication, and click Confirm.
    • Click Cancel to cancel the transaction.
    • The success message of appears along with the transaction reference number.