17.2 FAQ

  1. Why is there a need for a One-Time Password (OTP)?

    An OTP helps to protect against online fraud. It is a secure way to authenticate whether a customer who is making an online transaction is the rightful owner of the credit / debit card being used.

  2. When do I key in the OTP and how do I receive the OTP?

    When you make an online transaction using your credit/debit card, OTP is set up will be required. OTP will be sent to your mobile phone via SMS or email.

Parent topic: Security Question Authentication