18 Mailbox

This topic describes the information about Mailbox feature.

Mailbox helps in two way communication between the bank administrator and the business user. Mailbox displays the list of messages to the user with date and time and message subject. Users can send mail messages to bank administrators with specific pre-defined subjects for their queries/complaints/feedback.

Prerequisites:

• The user must have a relationship with Bank.
• User must have login credentials.

Feature supported in the Application:

• Inbox – This folder displays all the messages sent by bank administrators to the user. The user can reply to any of these mail messages or can delete any message.
• Compose – This enables the user to select a predefined subject and to initiate a mail with a query/ complaint/ feedback.
• Sent Mail – This folder lists down the mails sent by the user. An option is provided to delete any or all sent mails.
• Deleted Mail – This folder displays the mails deleted from the user’s Inbox and Sent Mail folders. The user can opt to permanently delete any or all of these mail messages.
• Alerts – This folder lists down the alerts sent by the bank to the user. The user can opt to delete any or all of these alerts.
• Notifications - This section enables the user to view all the notifications sent by the bank.

• Mails
  This topic describes the information about Mails screen.
• Alerts
  This topic describes the information about Alerts screen.
• Notifications
  This topic describes the information about Notifications screen.
• FAQ