19.2 Transaction Specific Feedback

This topic describes the information about Transaction Specific Feedback option.

You can capture feedback specific to a transaction provided the transaction has been enabled for feedback capture by the bank. Feedback will be available as an option post transaction confirmation. Transaction specific feedback is recorded and stored for further analysis.

Once the transaction is successfully submitted, feedback as an option is displayed on confirmation page.

To provide transaction specific feedback:

1. Navigate to the above path.
   The Feedback pop-up screen appears. Click Go to Dashboard link to navigate to the Dashboard.
2. A feedback question appears along with a rating scale.
3. Select an appropriate rating on the scale.

   Depending on the rating, the system will provide you with a question along with a set of options.

4. Select an appropriate option corresponding to the question.
5. You can also add comments, if required.
   • Click Skip to skip the feedback process.
   • The Dashboard screen is displayed.
   • Click Never ask me again if you do not wish to be asked to provide for any transaction.
   • The system will suspend the feedback process for all transactions and you can enable the same again (if required) through My Preferences from the toggle menu.

   Figure 19-2 Transaction Feedback

   
   

   
   Description of "Figure 19-2 Transaction Feedback"

   
   
   

   
   Description of "Figure 19-2 Transaction Feedback"

   
   
6. Click Submit.
   A message confirming successful submission of feedback appears.