17.3 FAQ

1. What will be the expected system behaviour if an optional step is enabled in a product category application workflow?

   If a step that is configured as optional, is enabled for a product category application workflow, it will appear in the sequence defined but will be optional i.e. the applicant will be able to skip the step without filling information in that step.

2. What will happen to the applications which are in draft status with the old origination workflow?

   The application will be processed as per the new workflow defined by the banker. The information which is already filled by the customer will be pre-populated. In addition, the user will be asked to provide the information if any as per the newly configured workflow.

3. Can I configure the workflows at the product level available under each product category?

   No, as of now the bank administrator is allowed to maintain workflows at product category level only.