17 Origination Workflow Maintenance
This topic describes the Origination Workflow Maintenance feature available to bank administrators.
Banks across different geographies can have varied requirements with regards to the information captured and sequence in which this information is captured in product application forms available to end customers online.
Origination Workflow Maintenance is an administrative maintenance using which the bank administrator can design the application form for each product category as well as for the bundled application. In addition to defining the sequence in which each section should flow in an application form, the administrator can also use this feature to define which Online KYC mode is to be enabled for the prospect applicants applying for any product that belongs to a specific product category. The administrator can also wish to disable Online KYC for any product category, as required.
There will be a default workflow defined in the system as part of Day0 definition for each of the product categories along with identified set of steps.
The administrator can create and maintain the priority to be assigned to each product category that can be part of a bundled application. This will dictate the sequence of steps within the bundled application form.
The bank administrator will have an option to view the workflow maintained for each of the product categories. If the workflow defined for a product category does not suit the bank requirements, the administrator can opt to customize the workflow by re-arranging the steps, enabling or disabling optional steps and also defining online KYC modes.
Note:
Selfie mode of Online KYC (powered by Jumio) is not supported on cloud. And it will be disabled by default.Pre-requisites
- Transaction access is provided to Bank Administrators.
- Default Workflows with set of steps applicable for each product category is defined in the system.
- A default prioritization is defined for each product category that can be part of a bundled application.
Features supported
Workflow Maintenance allows the Bank Administrator to maintain:
- Single Product Application Workflows
- Online KYC in Single Product Application Workflows
- Prioritization of Single product application workflows within a Bundled Application Workflow
Note:
This functionality is provided to bank administrators to maintain Retail as well as Small and medium Business (SMB) Product Origination workflows.
In the case of retail originations, joint account applications workflow maintenance is also possible for product categories that support joint applications.
The Disbursement & Repayment step in Insta Personal Loan Applications (Generic and US Region) cannot be removed from the application form workflow as it is mandatory for the processing of insta loans.
Navigation Path: Perform the following navigation to access Origination Workflow Maintenance.
- From the System/ Bank Administrator Dashboard, click the Toggle Menu, then click Menu and then click Others, under Others, click Origination Workflow Maintenance.