Preface

This guide helps the users on the issues within the application. It describes various methods to figure out the error and then troubleshoot it.

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This guide is intended for the software developers and software testers.

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The list of the acronyms and abbreviations used in this guide are as follows:

Table -1 Acronyms and Abbreviations

Abbreviation	Description
SMS	Security Management System
CMC	Common Core Service
MOC	Mid office Common Core
ELK	Elasticsearch Logstash Kibana

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This guide is organized as follows:

Table -2 List of Topics

Topics	Description
Troubleshooting Technical Flows	This topic describes the platform wide troubleshooting of technical flows and includes UI side checking, and some environment issues of WebLogic.
Troubleshooting Kafka	This topic describes the information on the troubleshooting kafka.
Health Checks	This topic provides information about the health check measures and observability required.
Troubleshooting Application Workflows	This topic describes the Oracle Banking Liquidity Management specific troubleshooting of flows and specific data stores that can be checked for issues.
Troubleshooting OutOfMemory issues	This chapter describes about the information on troubleshooting OutOfMemory issues.
Troubleshooting Deployment Errors/Exceptions	This topic provides the troubleshooting information for Errors/Exceptions that can occur due to flyway while deployment.

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Prerequisites for End Users

The prerequisites are as follows:

Pre-installed Softwares

The following softwares should be pre-installed:

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Do not make any changes to Flyway scripts manually.

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The best practices are as follows:

It is ideal to have ELK stack installed on a separate VM outside the product VMs to ensure the flow of logs in case of an app crash.
Log levels can be adjusted to INFO and above to enable relevant logs to flow in.

Parent topic: Preface