2.1.1.2 For Small and Medium Business (SMB) Customer Type

The topic describes the process to capture or edit customer information of Small and Medium Business type of customers.

To capture customer information details

1. In the Current Application Entry stage, update the customer details in the Customer Information data segment based on the respective customer type.

   The Customer Information - Small and Medium Business (SMB) screen is displayed.

   Figure 2-4 Customer Information - Small and Medium Business

   
   

   
   Description of "Figure 2-4 Customer Information - Small and Medium Business"

   
   
2. Specify the details in the relevant data fields. For more information on fields, refer to the field description table below.

   Table 2-4 Small and Medium Business – Field Description

   Field	Description
   Customer Type	Displays the customer type based on the product selected.
   Doing Business As	Displays the business name of the SMB customer.
   Registration Number	Displays the registration number of the business.
   Date of Registration	Displays the registration date of the business.
   Edit	Click Edit to modify the existing customer details and address details. Click Save to save the modified details and click Cancel to cancel the modifications. Edit will be visible only for existing customers.
   Existing Customer	Select to indicate if customer is existing customer.
   CIF Number	Search and select the CIF number.
   Doing Business As	Specify the name of the business.
   Registration Number	Specify the registration number of the business.
   Date of Registration	Select the registration date of the business.
   Country of Registration	Search and select the country code where the business is registered.
   SMB Classification	Select the SMB Classification from the dropdown list. Available options are: Micro Small Medium
   Customer Category	Search and select the customer category.
   SMB Registration Number	Specify the SMB registration number.
   Tax Identification Number	Specify the tax identification number of the SMB customer.
   Goods and Service Tax ID	Specify the goods and service tax ID.
   Business License	Specify the business license.
   Preferred Language	Select the preferred language.
   Preferred Currency	Select the preferred currency.
   Relationship Manager ID	Specify the relationship manager ID.
   Upload Logo	Click Upload Logo button to upload the logo for the business.
   Address	This section displays the added address of the applicant. It is mandatory to add communication address of the applicant. Click to add address details. Click to perform below actions on the added address details, Click View to view the address details,. Click Edit to edit the address details, Click Delete to delete the address details
   Address Type	Select the address type for the applicant from the drop-down list. Permanent Address Residential Address Communication Address Office Address
   Location	Select and search the location.
   Preferred Address	Select to indicate if you want the selected address type as preferred address type.
   Address From	Select the date from when you are connected with the given address.
   Address To	Select the date till when you were connected with the given address.
   Mark communication address as same	Select to indicate whether the given address is same as communication address. This field appears if you select the Permanent Address option from the Address Type list.
   Address	Specify the address to search for the already captured address. Based on the configuration, on entering a few letters, the system fetches the related address that is already captured. Based on the selection, the fields are fetched in the address section.
   Address Line 1	Specify the building name.
   Address Line 2	Specify the street name.
   Address Line 3	Specify the city or town name.
   State / Country Sub Division	Specify the state or country sub division.
   Address To	Select the date till when you were connected with the given address.
   Country	Select and search the country code.
   Zip Code / Post Code	Specify the zip or post code of the address.
   Addition Info	In this section you can provide addition information.
   Sub Department	Specify the sub department.
   Department	Specify the department.
   Building Number	Specify the building number.
   Post Box	Specify the post box code.
   District Name	Specify the district name.
   Floor	Specify the floor number.
   Room	Specify the room number.
   Locality	Specify the locality.
   Landmark	Specify the landmark.
   Contact Name / Narrative	Specify the name of the contact person.
   Media	In this section you can provide digital contact details.
   Mobile	Click to add mobile details.
   ISD code	Specify the international subscriber dialing code of the mobile number.
   Mobile Number	Specify the mobile number.
   Preferred	Select to indicate if the given mobile number is the preferred number.
   Action	You can edit or delete the added mobile details.
   Email	Click to add email details.
   Email Id	Specify the email ID.
   Preferred	Select to indicate if the given email ID is the preferred ID.
   Action	You can edit or delete the added email details.
   Phone	Click to add phone details.
   ISD code	Specify the international subscriber dialing code of the phone number.
   Area Code	Specify the area code of the phone number.
   Preferred	Select to indicate if the given phone number is the preferred number.
   Action	You can edit or delete the added phone details.
   Swift	Click to add swift details.
   Business Identifier Code	Specify the business identifier code.
   Address Line 1	Specify the address from line 1 to line 4.
   Preferred	Select to indicate if the given swift details are the preferred details.
   Action	You can edit or delete the added swift details.
   FAX	Click to add fax details.
   ISD Code	Specify the international subscriber dialing code of the phone number.
   Fax Number	Specify the fax number details.
   Preferred	Select to indicate if the given fax number is the preferred number.

3. Click Next to navigate to the next data segment, after successfully capturing the data. The system will validate all mandatory data segments and data fields. If mandatory details are not provided, the system displays an error message for the user to take action. User will not be able to proceed to the next data segment, without capturing the mandatory data. If the Customer Dedupe check is enabled, the application will perform the Dedupe check for the new customer details on clicking Next button. For more information, refer the Customer Dedupe Check section.

Customer Dedupe Check:

Based on the configuration available at the Bank level / Properties Table, the Dedupe service call can be enabled or disabled for the product Origination.

If the Customer Dedupe service check is enabled, upon capturing the New Customer details, the system compares the same with the existing customers records. If there are any matching hits, the list of Duplicate records which matches to the New Customer Details will be displayed.

The customer details are compared based on a set of attributes configured. (Refer to Oracle Banking Party Documentation for Dedupe attributes configuration).

4. Click Next to perform the dedupe check and display the result.

   The De-Dupe Result screen is displayed

   Figure 2-5 De-dupe Results

   
   

   
   Description of "Figure 2-5 De-dupe Results"

   
   

   For more information on fields, refer to the field description table below.

   Table 2-5 De-Dupe Results – Field Description

   Field	Description
   CIF Number	Displays the CIF Number.
   PTY Number	Displays the PTY Number.
   First Name	Displays the First Name.
   Last Name	Displays the Last Name.
   Customer Type	Displays the Customer Type.
   DOB	Displays the Date of Birth.
   Contact Number	Displays the Contact Number.
   ID/Registration Number	Displays the Registration number.
   Status	Displays the Status of the De-Dupe check.