2.11.1 Offer Accept / Reject

This topic provides the systematic instructions to view the offer letter and record the customer response.

Offer Accept / Reject data segment is the first data segment of Offer Accept / Reject stage.

To capture customer response:

1. On acquiring the Offer Accept / Reject task the Offer Accept/Reject screen is displayed.

   Figure 2-58 Offer Accept / Reject

   
   

   
   Description of "Figure 2-58 Offer Accept / Reject "

   
   
2. Specify the fields on Offer Accept / Reject screen.
   For more information on fields, refer to the field description table.

   Table 2-48 Nomenclature Fields

   Field	Description
   Applicant Name	Displays the applicant name.
   Approved Loan Amount	Displays the approved loan amount.
   Loan Tenure	Displays the loan tenure.
   Rate of Interest	Displays the rate of interest.
   Instalment Type	Displays the instalment type.
   Instalment Frequency	Displays the instalment frequency.
   Instalment Amount	Displays the instalment amount.
   Principal	Displays the principal amount.
   Interest	Displays the interest amount.
   Charges	Displays the charge amount.
   APR	Displays the annual percentage rate value.
   Offer Issue Date	Select the offer issue date.
   Offer Expiry Date	Displays the date based on the expiry period configuration done at the Business Product level which is used for this Loan Account.
   Customer Response	Select the customer response from the drop-down list. Available options are: Accept Reject Amend
   Date Of Offer Accept/Reject	Select the date of offer accept or offer reject.
   Reason	Specify the reason of rejecting this offer. This field appears only if you select the Reject option from the Customer Response list.
   Offer Amend	Offer Amend option will be at the instance of the customer request. This will be taken as a Post Offer amendment and based on the change requested the application will be routed as part of the OUTCOME to the respective earlier stages to incorporate the changes.
   Post Offer Amend	The post offer amend will be supported for the following data elements: Loan Principal Loan Interest Customer Margin Tenure of the Loan

3. Click Next to navigate to the next data segment, after successfully capturing the data. The system will validate all mandatory data segments and data fields. If mandatory details are not provided, the system displays an error message for the user to take action. User will not be able to proceed to the next data segment, without capturing the mandatory data.