C.11 Case Invoice

This topic provides the information about the invoices associated with a case, including invoice details, amounts, status, and related billing information within the system.

When a case has been repossessed, an invoice with the actual cost incurred for repossession and the details of the asset repossessed are updated in the third party system by the assigned vendor.

Subsequently, when the case status update is received as REPOSSESSED (i.e. Event Type 300) from FIREHOSE web service response, system triggers getCaseInvoiceData() web service request to retrieve the invoice and asset details from the third party system.

Figure C-15 Work Order

Description of "Figure C-15 Work Order"

If the web service request is successful and repossession details are received as part of the response, the details are updated in Vendors, click Invoices tab and a comment is posted on the corresponding account in Customer Service, click Comments tab, with the following details:

• Type = SYSTEM GENERATED
• Sub Type = INBOUND FROM INTERFACE
• Comment = “[Case No]: <<[Vendor]: INVOICE RECEIVED FROM THIRD PARTY INTERFACE >>”
• Comment By = “INTERNAL”
• Comment Dt = Comment Posted date and time

Figure C-16 Case Invoice

Description of "Figure C-16 Case Invoice"

The details of the invoice in the web service response are captured in Vendors, click Invoice Information tab with invoice details and Payment Schedule. By default, the status of the invoice is OPEN to update the payment details.

Figure C-17 Invoice Information

Description of "Figure C-17 Invoice Information"

System auto validates the invoice details which are received from third party system with specific business rules before creating a record in the Invoice Information tab. Hence the Validate Invoice button in the Information tab is disabled for invoice records from external channel (Generic Recovery Interface) and the details are marked as view only.

For more information on business rules and working with Invoices tab, refer to Vendors chapter.