C Appendix : Generic Recovery Interface (GRI)

This section consists of the following topics:

  • Introduction
    This topic provides the information about the Generic Recovery Interface, which enables integration and data exchange between external recovery systems and the application for recovery-related processes.
  • Create Case
    This topic provides the information about the process of creating a new case in the system, including required details, inputs, and steps involved.
  • Update Case
    This topic provides the information about the process of modifying or updating an existing case, including changes to case details, status, or related information within the system.
  • Case Comments
    This topic provides the information about adding and managing comments related to a case, including notes, updates, and additional details within the system.
  • Hold Case
    This topic provides the information about placing a case on hold, including the conditions, reasons, and process for temporarily pausing case activities within the system.
  • Reopen Case
    This topic provides the information about the process of reopening a previously closed or on-hold case, including the required conditions and steps within the system.
  • Reassign Case
    This topic provides the information about the process of transferring a case from one user, team, or vendor to another within the system.
  • Close Case
    This topic provides the information about the process of closing a case after completing the required activities, including status updates and final actions within the system.
  • Case Updates Received via FireHose WebService
    This topic provides the information about the case updates received through the FireHose WebService, including status changes, data synchronization, and related processing within the system.
  • Case Repossession
    This topic provides the information about the repossession process associated with a case, including related actions, status updates, and relevant details within the system.
  • Case Invoice
    This topic provides the information about the invoices associated with a case, including invoice details, amounts, status, and related billing information within the system.