C.3 Update Case

This topic provides the information about the process of modifying or updating an existing case, including changes to case details, status, or related information within the system.

Once the details of a work order has been registered as a case in third party system, there can be subsequent updates in the details of the mapped account arising due to mismatch in account details, change in address, collateral and so on. These changes need to be incrementally updated into the third party system and are done through the following web services which are triggered when corresponding details are updated.

Table C-2 Update Case

Web Service	Type of change in mapped account
updateCaseAccountInfo()	When Account details are updated.
updateCaseAddress()	When Address details are updated.
updateCaseCollateral()	When Collateral details are updated.
updateCaseDebtor()	When Primary Customer details are updated.
updateCaseCosigner()	When Secondary Customer details are updated. Secondary Customer can also be the next customer type defined in the sequence.

The update web service request consists of the modified field details that are to be updated in third party system.

Figure C-3 Update Case

Description of "Figure C-3 Update Case"

If the web service request is successful, the modified details are updated into the case in third party system. Also a comment is posted on the corresponding account in Customer Service, click Comments tab, with the following details:

• Type = SYSTEM GENERATED
• Sub Type = INBOUND FROM INTERFACE
• Comment = “CASE NO: <<UPDATED ACCOUNT DETAILS ACCEPTED BY THIRD PARTY INTERFACE>>”
• Comment By = “INTERNAL”
• Comment Dt = Comment Posted date and time.

In case of an error in the web service response received from third party system, case details are not updated and the following details are posted as a comment against the account.

• Type = SYSTEM GENERATED
• Sub Type = INBOUND FROM INTERFACE
• Comment = “CASE NO: <<UPDATED ACCOUNT DETAILS NOT UPDATED IN THIRD PARTY INTERFACE>>”
• Comment By = “INTERNAL”
• Comment Dt = Comment Posted date and time.