C.10 Case Repossession

This topic provides the information about the repossession process associated with a case, including related actions, status updates, and relevant details within the system.

When a case has been repossessed, the status of the case is updated by the assigned vendor in third party system. The case status is then retrieved through a FIREHOSE web service scheduled at specific interval using a batch process.

On receiving the case status update as REPOSSESSED (i.e. Event Type 300) from FIREHOSE web service response, system triggers getRepossessionDetails() web service request to fetch the repossession details and update the status of corresponding mapped work order and account in OFSLL.

If the web service request is successful and repossession details are received as part of the response, the status of the work order is updated in Work Orders tab and a comment is posted on the corresponding account in Customer Service, click Comments tab, with the following details:

• Type = SYSTEM GENERATED
• Sub Type = INBOUND FROM INTERFACE
• Comment = “[Case No]: <<[Vendor]: REPO DETAILS RECEIVED FROM THIRD PARTY INTERFACE >>”
• Comment By = “INTERNAL”
• Comment Dt = Comment Posted date and time

Figure C-13 Case Repossession

Description of "Figure C-13 Case Repossession"

The Repossession details are also updated in Repo/Foreclosure tab of Customer Service screen.

Figure C-14 Repossession details

Description of "Figure C-14 Repossession details"