C.1 Introduction

This topic provides the information about the Generic Recovery Interface, which enables integration and data exchange between external recovery systems and the application for recovery-related processes.

In general, a Generic Recovery Interface (GRI) is a platform to connect Oracle Financial Services Lending and Leasing with any third party recovery system. This integration facilitates auto lending institutions to repossess non-performing assets and recover them through a network of third party vendor managed systems.

Accordingly, in an integrated system a particular account in OFSLL can be assigned to a vendor (third party) through GRI for recovery services. Depending on each stage of the process, OFSLL triggers appropriate web service requests to create and update the details into the third party system. Subsequently, the acknowledged details and case updates are retrieved into the corresponding work order(s) and account(s) in OFSLL.

Also the system parameter GRI_WEBSERVICE_LOG_IND when enabled, logs all the GRI related web service communications between OFSLL and external interfaced system. The same can be viewed in Dashboard, click System Monitor. Under System Monitor, click Database Server Log Files tab by selecting Interfaces view option.

Following type of web service requests are supported:

• Create Case
• Update Case
• Case Comments
• Hold Case
• Reopen Case
• Reassign Case
• Close Case
• Case Updates Received via FireHose WebService
• Case Repossession
• Case Invoice

This section consists of the following topics

• Pre-requisites
  This topic provides the information about the required configurations, dependencies, and conditions that must be met before working with a third-party integrated system within the application.