8.7.2 Software Failure

This topic gives the lists of Software failures that can occur.

Software failure can be caused by the following situations:

• Database/Files Damage
• FCIS Software Damage
• FCIS Software Bug

The recommended steps to be followed in the above cases are:

• The Data Center Manager should inform all the user departments of the situation and the expected time for correction.
• Report to the Senior Branch Operations Manager and the fund manager in the AMC.
• The Data Center Manager should inform the Systems Administrator.
• If the Branch has a maintenance and support agreement with Oracle® Financial Services Software Limited, then the Systems Administrator should report/handle the problem as per the support procedure in the support Manual. The AMC should take action as per Oracle® Financial Services Software Limited instructions.
• On the Trouble Report Log, a record should be made of the time the problem occurred, problem description with file names/program names etc., for further investigation and action taken.