1.13 Service Level Agreements (SLA)

This topic describes the information about the Service Level Agreements.

Service Level Agreements (SLA) is an important aspect of banking services from the customer and internal bank policy perspectives. Bank would like to maintain and adhere to SLA's during various operations and stages within banking processes. The SLA functionality is designed to provide the expected completion times for all the tasks/processes configured for SLA.

Service Level Agreement is provided as Plato framework.

• Setup Service Level Agreements
  This topic describes the informtion to setup Service Level Agreements.
• OBRH Configurations
  This topic describes the systematic instructions to configure the OBRH for Service Level Agreements.
• Core Maintenance
  This topic describes the systematic instructions to create and view the Core maintenance for Service Level Agreements.
• Branch Working Time Setup
  This topic describes the information about the Branch Working Time Setup.