3.3 Queue Management

Queue Management is a common dashboard where the following users can see queues related to CS and TF that are created by the Queue Administrator and the System (Out Of Box):

• Reviewer
• Analyst
• Supervisor
• Senior Supervisor
• Queue Administrator

You can view the Queue details in the following formats:

• List View
• Grid View

By default, queue details are displayed in the List View. Only queue admin can assign the user groups for the queues in the Grid View.

For more information on Queue Administrator, see the OFS Sanctions Queue Management User Guide.