5.6.1.5 Adding Events
This section allows you to add events manually.
Note:
Events can be added to cases in Closed status, depending on your implementation's masking rules configuration. Contact your administrator to enable this button.To add an event, follow these steps:
- Click Add Event icon. The Add Event window displays.
Figure 5-17 Add Event window
- The Event type drop-down is filtered based on the case type associated with the current case.
- Using the Entities on this Case check box only returns those entities that are part of this case. This check box is available only when the Add Event window is accessed through the Event Details Tab. Manually added entities are not retrieved when the box is either checked or unchecked.
Note:
When an event is added, the main details of the entities associated with the event will be added to the case. Additional details may be displayed based on your implementation’s configuration. Contact your administrator to display this information.For more information, see Creating Events.