6.4.1 Send Email

To email a case, follow these steps:

  1. In the Case Summary page, click Send Email/RFI.
  2. Select Send Email. The Email-related fields are displayed.
  3. Enter the following information in the fields as described in the following table.

    Table 6-1 Email a Case

    Fields Description
    From This shows the email address of the logged-in user or the default email user based on the Email configuration settings.
    To

    Enter the email address or addresses of the recipients.

    For multiple addresses, separate each address with a semi-colon but without any spaces.
    Cc Enter the email address or addresses of the recipients to whom you want to send a copy of the email.
    Bcc Enter the email address or addresses of the recipients to whom you want to send the copy of the email.
    Subject

    Displays the subject regarding the case that you want to email.

    This can be configured in Attribute 8 Value under 'E-mail' parameter using 'Manage Common Parameters'. For more information, see the Configuring E- mail section in Admin Guide.

    Attach Files Attach the files along with the mail if required.
    Include Case Details Select this check-box if you want to send the case details along with the email.
    Email Content Enter additional information regarding the case that you want to email.
  4. After entering all the required details, click Send.
  5. The content of the Email can be viewed by clicking on the Email Sent link in the Audit History.
    For more information, see Using Audit History.
  6. The details of the Email can be viewed by clicking on Email Sent link in the Evidence.
    For more information, see Using Audit History.