5.6.22 Using Real Time Fraud Event Tab

This tab displays information about Customer Real Time Fraud events. This tab is available only for the Real Time Fraud cases.

The Real Time Fraud Event tab has the following sections:
  • Alert Summary: details the alerts associated with the selected Real Time Fraud case.
  • Event List: details the list of Real Time Fraud Events associated with the selected case.
  • Session and Customer Details: provides session and customer information of the selected Real Time Fraud event.
The following tasks are performed using the Real Time Fraud Event tab:
  • View and analyze the list of Real Time Fraud event details associated with the case.
  • View and analyze the individual Real Time Fraud events details such as session and customer details.
  • Determine whether the selected Real Time Fraud event is Relevant or Non Relevant.

Note:

If Oracle's Real Time Fraud application is implemented in your instance, any action taken on a case is sent to the Real Time Fraud application as feedback.

Managing Real Time Fraud List

The Real Time Fraud Event List section allows you to view the list of Real Time Fraud events associated with the selected case. This section also allows you to perform the following activities:
  • View the list of Real Time Fraud events and navigate to Real Time Fraud Event details to perform further analysis.
  • Based on the analysis, you can determine whether the event is Relevant or Non Relevant.

Deciding Real Time Fraud Event as Relevant or Non Relevant

To decide whether the Real Time Fraud Event is True positive or False positive, follow these steps:
  1. Navigate to the Real Time Fraud Event tab.
  2. Select the required Real Time Fraud Event ID. Perform the complete analysis of the selected Event. For more information, see Managing Real Time Fraud Event Details.
  3. Select the event and click Set Event Decision.
  4. Under Select Decision field, choose Relevant or Non Relevant from the drop-down list and provide comments as required and click save. A confirmation message is displayed.

Managing Real Time Fraud Event Details

This section allows you to view and analyze the complete details of the selected Real Time Fraud Event.

Viewing Alert Summary

This section displays the details of the alerts from the Real Time Fraud system. This provides details of the Alert ID, Jurisdiction, Assignee, Created Date, Business Domain, Decision, Alert Type, Due Date Time,Comments, and so on.

Viewing Event List

This section displays the list of events associated with the selected case. This provides details of TrxID, Originator, Orig Account Beneficiary, Beneficiary Account, Direction, Amount, Currency, Transaction Date,and Risk Score.

Viewing Session and Customer Details

This section has the following subsections:
  • Session Details: displays the complete session details pertaining to the selected event. For example, IP Address, Terminal ID, Device ID, and so on.
  • Customer Details: displays the complete details of the customer pertaining to the selected event. For example, Customer ID, Name, Date of Birth, and so on.