14.14 Configuring Case Correlation Owner

This section describes how to configure Case Correlation Owner.

This parameter specifies the users or user pools who should be assigned as the Owner and Assign To users for cases created through correlation promotion. The users or user pools that need to be assigned as the Owner and Assign To users are identified from other attributes of this parameter based on the case type. Here every attribute specifies an owner for a Case Type Sub Type. Some of the Case Type Sub Type will be prepackaged.

Clients can specify new case type sub type and default owner for the case type sub type.

To add a new case type sub type, follow these steps:

1. If the Case Correlation Owner parameter has used up to attribute 4, then use the following query:

   update kdd_install_param set kdd_install_param.attr_5_cd='<Case Type Sub Type>' ,kdd_in- stall_param.attr_5_value_tx='<Owner>'

   where kdd_install_param.param_id=30 and kdd_install_param.param_nm='Case Correlation Owner 1'

2. If all the attributes have been filled then add one more case correlation owner Parameter. To add another Correlation parameter, follow these steps:
   1. Get maximum param ID of the kdd_install_paramtable by running the following query.

      select max (param_id) from
              kdd_install_param.Insert into kdd_install_param (param_id, param_nm,
              param_value_tx, param_cat_cd,param_desc_tx) values
          (< Max Param id > +1,'Case Correlation Owner 2','Y','Used for Design',

   2. This parameter specifies the users or user pools who should be assigned as the Owner and Assign To users for cases created through correlation promotion. The parameter value by default is kept as Y but can also be changed and the same is not validated. The users or user pools who need to be assigned as the Owner and Assign To users are identified from other attributes of this parameter based on the case type.
   3. To adda new case type sub type and owner use the query mentioned in step 1 after replacing the filter clause with the new param ID and name.

To modify the Case Correlation Owner for an existing Case Type Sub Type, follow these steps:

1. Open the Manage Common Parameters screen.
2. Select Used for Design from the Parameter Category drop-down list.
3. Select Case Correlation Owner from the Parameter Name drop-down list.
4. Edit the required parameter details and click Save. A confirmation dialog box appears with the message: Would you like to Save theseactions?
5. Click OK. A dialog box appears with the message: Update Operation Successful.
6. Click OK. The Manage Common Parameters page is displayed.

Table 14-3 Configuring Case Correlation Owner

Attribute	Description
DEF_OWNER	This attribute specifies the default Case owner. The attribute value can have only one user ID Should be the same as of KDD_REVIEW_OWNER.OWNER_ID Should have Case role and Have access to all the security attributes defined in the Security Attribute Administration User Interface, if not the s would not be assigned to any user.