14.15 Configuring Case Inheritance

This section describes how to configure Case Inheritance.

This parameter specifies the status of Case Inheritance for the installation. The parameter can have only Y or N values.

If set to Y, the case ownership changes for cases when in New or Reopened statuses based on the rules defined for case inheritance. If set to N, then ownership does not change when a user accesses the case.

If set to Y the system automatically assigns ownership of a case owned by pools (as long as not in a closed status) to the user who has selected to view the case. If set to N, case ownership is not inherited by a user just by viewing the case.

To modify the Case Inheritance parameter, follow these steps:

1. Open the Manage Common Parameters screen.
2. Select Used for Design from the Parameter Category drop-down list.
3. Select Case Inheritance from the Parameter Name drop-down list.
4. Edit the required parameter details and click Save. A confirmation dialog box appears with the message: Would you like to Save these actions?
5. Click OK. A dialog box appears with the message: Update Operation Successful.
6. Click OK. The Manage Common Parameters page is displayed.