14.9 Configuring Case Near Due Date

This section describes how to configure case near due date.

To configure case near due date, follow these steps:

1. Open the Manage Common Parameters screen.
2. Select UI Display from the Parameter Category drop-down list.
3. Select Near Due Datefrom the Parameter Name drop-down list.
4. Edit the required parameter details (specifies the Near Due days set for Alerts, Cases, Suppression Rules and Trusted Pairs. This parameter controls at which point the UI will provide a visual indicator that the due date is getting closer .The parameter value must be set to Y.):
   1. Parameter Value = Y
   2. Attribute 1 Value = 4
5. Scroll down and click Save. A confirmation dialog box appears asking: Would you like to Save these actions?
6. Click OK. A Confirmation dialog box appears with the message: Update Operation Successful.
7. Click OK. The Manage Common Parameters page is displayed.