14.5 Configuring Case Own Flag Consideration

This parameter specifies if a user should be checked for their case owning eligibility before they are assigned the case.

The parameter should have only Y or N values. If the value is set to Y, then only those users who have access privileges to the case and are also eligible to own a case are displayed in the Assign To fields. If set to N, then all users who have access privileges to the case, regardless of their eligibility to own a case, are displayed in the Assigned to fields.

The default value is Y.

To disable the Case Own Flag Consideration, follow these steps:

1. Open the Manage Common Parameters screen.
2. Select UI Display from the Parameter Category drop-down list.
3. Select Case Own Flag Consideration from the Parameter Name drop-down list.
4. Edit the required parameter details and click Save. A confirmation dialog box appears with the message: Would you like to Save these actions?
5. Click OK. A dialog box appears with the message: Update Operation Successful.
6. Click OK. The Manage Common Parameters page is displayed.