14.6 Configuring Case Prefix

This section describes how to configure Case Prefix.

This parameter specifies the non-numeric value to be prefixed before the Case ID while displaying the Case ID in the UI.

To modify the Case Prefix parameter, follow these steps:

1. Open the Manage Common Parameters screen.
2. Select UI display from the Parameter category drop-down list.
3. Select Case Prefix from the Parameter Name drop-down list.
4. Edit the required parameter details and click Save. A confirmation dialog box appears with the message: Would you like to Save these actions?
5. Click OK. A dialog box appears with the message: Update Operation Successful.
6. Click OK. The Manage Common Parameters page is displayed.