5.1.3 Assigning the Cases

You can assign a case to another user or assign to yourself to investigate the cases.

Note:

• You can assign a case to yourself using the Assign To Me link. On the Case Summary Page, click Assign To Me link to assign case to the logged in user.
• The Assign To Me link appears only the following cases:
  • The case is unassigned and the status is new.
  • The logged in user and assigned user is different for the case.

To update the assignee, follow these steps:

1. Click Actions menu and select Assignee. The Assignee pane is displayed.
2. From the Assignee drop-down list, select the user that you want to assign case.
3. Click Submit. The case is updated with the new assignee.

   Note:

   In the Assignee History, you can view the assignees in the order from which they were entered to the most recent on top to view the case progress.