5.1.2.1 Closing the Cases

Users can close cases based on the investigation.

Note:

Users cannot close TF cases as they can Block, Reject, and Release the cases.

Note:

To close the KYC_Batch cases:

• If you select the Recommend Closure - Accept System Risk Score option, then ensure that you clear the overridden risk score and date.
• If you select the Recommend Closure - Accept Overridden Risk Score option, then ensure that add the overridden risk score and date.
• If you select the Close - Accept Overridden Risk Score option, then ensure that you add the overridden risk score and date.
• If you select the Close - Accept System Risk Score option, then ensure that you clear the overridden risk score and date.

For a Single Case

To close a case, follow these steps:

1. On the Case List View/Case Summary page, click Actions and select Status. The Status pane is displayed.
2. From the drop-down list, select an Action.
3. From the drop-down list, select the Reason.
4. Enter the Comments about this close status.
5. Click Submit. The case will be closed.

   Note:

   If the case type is AML_SURV, create a dossier and select the desired Close Action. For more information on creating the dossier, see the Generating Dossier section.

For Bulk Action

To close cases on bulk action, follow these steps:

1. On the Case List View page, select the cases that are to be closed.
2. Click Bulk Action and select Status. The Status pane is displayed.
3. From the Action drop-down list, select the desired Close action.
4. Click Submit. The selected cases will be closed.

   Note:

   If the case type is AML_SURV, the dossiers are created automatically for all the selected cases and then cases will be closed.