1. Using Investigation Hub
  2. Investigating Cases
  3. Investigating KYC Cases

4.4 Investigating KYC Cases

This topic describes how to investigate Know Your Customer (KYC) cases.

KYC cases assess the risk a customer poses to the bank or financial institution. It is not a one-time assessment but is a continuous process of assessing customers. Customers are assessed in different stages of their relationship with the bank. Each assessment captures the customer risk at a particular moment in time. The different stages of relationship are described as follows:
  • Onboarding
  • Deployment Initiation
  • Real Time Account on Boarding
  • Account on Boarding or Default Review
  • Re-review
After selecting KYC case type on the Case List page, users can view following in the Case Summary page:
  • Case Details: The case details are:
    • Case Status: Current status of the case. For example, the statuses are New, Assigned, Investigation, Pending Review, and Closed.
    • Priority: The priority which has been assigned to the case. The options are High, Medium and Low.
    • Case Type: Displays the selected case type. The supported case types are KYC Batch and KYC Onboarding.
    • Batch Type: Displays the type of batch associated with this risk assessment. For example, Deployment Initiation (DI), Periodic Review, New Account Review, and Accelerated Review (ARR).
    • Jurisdiction: Displays the jurisdiction to which the case belongs.
    • Created Date: Displays the date when the case is created.
    • Due Date: Displays the due date by which action must be taken on the case.
    • System-Generated Risk Score: Displays the risk score which is generated by the system.
    • Next Review Date: Displays the next review date when customer should be considered for risk assessment review.
    • Assignee: Displays the user which is currently assigned to.
    • Overridden: Displays this status when user update the risk score using the Override KYC Score action.
    • Overridden Score: Displays the risk score which is updated by the user.
    • Overridden Review Date: Displays the overridden review date when customer should be considered for risk assessment review.

      Note:

      The Overridden Review Date is only applicable for KYC Batch Case Type.
  • Investigate the case Using Case View / Using Entity View.
  • Acting on Cases after completing the investigation.