Prerequisites
To setup the dispute request process, you need to do the following:
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Define the required refund request types in the system
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Define the required adjustment types (for creating dispute adjustments) where A/P request type is defined
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Define the required characteristic types where the characteristic entity is set to Dispute Request Type
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Define the required characteristic types where the characteristic entity is set to Dispute Request
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Define rejected status reasons for the C1-DisputeRequest business object
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Assign the C1-DSPSB To Do type to a To Do role whose users must receive To Do generated while submitting a dispute request for approval
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Define the required approval profiles with the credit/debit hierarchy and C1_DISAP To Do type
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Create an algorithm using the C1-DSPTRQINF algorithm type if you want to create Dispute Requests using the dispute request information.
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Define an algorithm of the C1-ADI-INFO algorithm type and attach to the Adjustment Information system event in the Algorithms tab of the Installation Options – Framework screen