Searching for a Person
Prerequisites
To search for a person, you should have:
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Divisions, customer segments, person types, and person identifier types defined in the application
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Characteristic types defined in the application (where the characteristic entity is set to Person)
Procedure
To search for a person:
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Click the Menu link in the Application toolbar.
A list appears.
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From the Main menu, click Customer Management and then click Customer
360° View..
The Customer 360° View screen appears.
- Select the Person option from the Search By list to indicate that you want to search for a person.
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Enter the required search criteria in the 360°
Search zone.
Note:
You must specify at least one search criterion while searching for a person. One more search criterion is required when you are searching for a person using the division and/or customer class.
The criteria are grouped as indicated by line separators between the criteria. Each group is independent from the other, and only one group is used at a time for searching. If you enter criteria in more than one group, the criteria from the former group is used for searching. For example, if you enter the person name (in the second criteria group) and person identifier (in the fourth criteria group), the system searches using the person name instead of the person identifier.
You must specify division and/or customer segment when you are searching for a person using the city.
You must specify division, customer segment, or any other criteria in the second group when you are searching for a person using the person type.
If you have specified any other search criterion along with the person ID, the system ignores the additional search criterion and searches for the person using the person ID.
ORMB search engine supports wildcard search, where you can substitute the percentage (%) symbol as a stand in for any word or letter in a search criteria. The ‘%’ wildcard character is suffixed automatically at the end of the partial search criteria. Therefore, you may or may not specify the wildcard character at the end of the partial search criteria. However, you have to prefix the wildcard character manually wherever required.
The Advanced Search link appears in the right side of the 360° Search zone. On clicking the Advanced Search link, additional fields appear in the zone which help you to refine the search.
If you select a predefined characteristic type, the Search (
) icon appears corresponding to the Characteristic Value field. On clicking the Search icon, you can search for a predefined characteristic value.
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Click Search.
A list of persons that meet the search criteria appears in the Search Results section.
Related Topics
For more information on... | See... |
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Customer 360° View screen | Customer 360° View |
360° Search zone | 360° Search |