Viewing the Bill Information
Procedure
To view the bill information:
- Search for the account, whose bill details you want to view, in the Customer 360° View screen.
-
In the Search Results section, click
the View (
) icon corresponding to the account whose details you want to view.
The Account tab appears in the Customer 360° Information screen. -
In the Billing History zone, click
the View (
) icon corresponding to the bill whose details you want to view.
The Bill Information screen appears. It consists of the following zones:
- View the basic details of the bill in the Bill Information zone.
- View the settlement activities of the bill in the Settlement Activities zone.
- View the active hold requests due to which the bill is kept on hold in the Hold Details zone.
- View the offset requests through which the bill is offset against another bill in the Offset Details zone.
- View the selected bill’s bill line item in the Bill Line Items zone.
- View the garnishment adjustments of the bill in the Garnishment Details zone.
- View the refund and write off requests through which the bill or its bill segment is either refunded or written off in the Refund and Write Off Details zone.
- View the dispute requests that are created against the bill in the Dispute Details zone.
Related Topics
For more information on... | See... |
---|---|
How to search for an account | Searching for an Account |
Customer 360° Information screen | Customer 360° Information |
Account tab | Customer 360° Information - Account |
Billing History zone | Billing History |
Bill Information screen | Bill Information |