Closing an Anomaly
Procedure
To close an anomaly:
- Search for the bill level or bill segment level anomaly in the Diagnostic Central screen.
-
In the Search Results section, select
an anomaly and then click the Close button.
The Close Anomaly window appears. It contains the following fields:
Field Name Field Description Anomaly Used to indicate whether the selected entry is an anomaly. The valid values are: -
No
-
Yes
Comments Used to specify additional details for closing the anomaly. -
- Select the appropriate option from the Anomaly field and enter the comments in the respective field.
- Click Save.
-
The status of the anomaly is changed to Closed.
Note: If you close an anomaly the system does not automatically complete the respective To Do entry. You have to manually complete the To Do entry. On the other hand, if a To Do is completed before an anomaly is closed, the system changes the anomaly status to Closed.
Related Topics
For more information on... | See... |
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Diagnostic Central screen | Diagnostic Central |
Search Anomaly zone | Search Anomaly |