How Are Service Credits Earned?

Service credits may be monetary or non-monetary rewards for the financial services availed by the customer.

A typical scenario is that the service credits are earned by the customer on the services linked to his account. For example:

If a customer signs up for a specific financial service, then he is given complementary reward points for signing up for that financial service. Refer to Service Credits Earned When Starting Service for more information.
For a capital credits membership, capital credit allocations are calculated based on the amount spent by the customer for standard service. For capital credits, a background process is used to calculate the allocated amounts. Refer to Allocating Capital Credit for more information.

It is also possible to earn service credits irrespective of other service for the membership's accounts. (Again, it depends on the business rules for the program you are offering.) For example, perhaps you offer 500 frequent flier miles for signing up for service with your company, regardless of the type of service chosen. In addition, assume that no additional miles are earned for ongoing service. In this example, there is no need to link the membership to any contracts.

Fastpath: Refer to Contracts Contribute to a Membership for more information.

Each earned service credit amount is linked to the membership via a service credit event.