Customize Integration to Your Next Caller Function

The ext_​cti.jsp file shipped with the base product provides sample functionality that should be replaced with the appropriate integration to your CTI application. In the sample provided, the ctiGetNextCaller randomly takes an account ID from a predefined list of accounts.

In order to integrate the next caller functionality with your CTI-IVR system, perform the following steps:

• Copy the JSP page ext_​cti.jsp from the /cm_​templates directory found under the web application root directory on your Oracle Revenue Management and Billing server to the /cm directory.
• In the /cm directory, replace the contents of the ctiGetNextCaller function to retrieve the next caller ID from your CTI application.