Anomaly Root Cause Analysis

Anomaly reason helps to understand why the anomaly was detected at the bill or bill segment level, providing context for the detected deviation from the expected behavior. This is crucial for understanding the root cause of the anomaly and taking appropriate action.

While searching for anomalies using the Account/Bill Level Anomaly option from the Search By list, the system displays the anomaly reasons in the following formats in the Search Results section:

The following table lists the different formats for various anomaly reasons when the Account/Bill Level Anomaly option is selected from the Search By list.
Anomaly Reason Format Example Comments
Amount Variation Bill Amount: {VERY HIGH or VERY LOW}:{Current Bill Amount} Bill Amount: VERY HIGH:16503 Current bill amount is higher than the historical bills.
Bill Amount: VERY LOW:26000 Current bill amount is lower than the historical bills.
Price Item Added Priceitem(s) Added: {Price Item Code},{Price Item Code} Priceitem(s) Added: J0006,J0008 Charges of the new price items are added in the current bill when compared with the historical bills.
Price Item Deleted Priceitem(s) Removed: {Price Item Code},{Price Item Code} Priceitem(s) Removed: J0001,J0004 Charges of some price items are not included in the current bill when compared with the historical bills.
Bill Cycle Code Change Bill Cycle Code Change: {Old Bill Cycle Code}:{New Bill Cycle Code} Bill Cycle Code Change: VP01:VP02 Bill cycle of the account has changed before generating the current bill when compared with the historical bills.
Currency Code Change Currency Code Change: {Old Currency Code}:{New Currency Code} Currency Code Change: USD:EUR The currency code of the account has changed before generating the current bill when compared with the historical bills.

While searching for anomalies using the Bill Segment Level Anomaly option from the Search By list, the system displays the anomaly reasons in the following formats in the Search Results section:

The following table lists the different formats for various anomaly reasons when the Bill Segment Level Anomaly option is selected from the Search By list.
Anomaly Reason Format Example Comments
BSEG Amount Variation Bill Segment Amount: {VERY HIGH or VERY LOW}:{Current Bill Segment Amount} Bill Segment Amount: VERY HIGH:401 Current bill segment amount is higher than the historical bill segments.
Bill Segment Amount: VERY LOW:26000 Current bill segment amount is lower than the historical bill segments.
SQI Variation SQI Value: {SQI}:{VERY HIGH or VERY LOW}:{Current SQI Amount} SQI Value: BK-NBR:VERY LOW:2600 SQI amount in the current bill segment is higher than SQI amount in the historical bill segments.
SQI Value: BK-NBR:VERY HIGH:23000 SQI amount in the current bill segment is lower than SQI amount in the historical bill segments.
Pricing Change Pricing Change: {Price Assignment ID}:{AGP or STD} Pricing Change: 7030016157:AGP Another pricing is used to charge a price item in the current bill segment when compared with the historical bill segments.
Note:

AGP stands for the agreed pricing and STD stands for the standard pricing.

The system considers all the pricing as AGP when its assignment type in the CI_​PRICEASGN table is set to PRTY and all the pricing as STD when its assignment type in the CI_​PRICEASGN table is set to PLST.
Pricing Change: 4180016165:STD

Related Topics

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How to search for an anomaly Search Anomaly

Parent topic: Diagnostic Central