Search Anomaly

The Search Anomaly zone allows you to search for anomalies using various search criteria. It contains the following two sections:

• Search Criteria - The Search Criteria section contains the following fields:

  Field Name	Field Description	Mandatory (Yes or No)
  Search By	Used to indicate whether you want to search for an account or bill level anomaly, or bill segment anomaly. The valid values are: Account/Bill Level Anomaly Bill Segment Level Anomaly Note: By default, the Account/Bill Level Anomaly option is selected.	Yes
  Division	Used to search anomalies which includes bills or bill segments of accounts which belong to a particular division.	No
  Anomaly Status	Used to search anomalies with a particular status. The valid values are: Canceled Closed Ignored Open	No
  Account Identifier Type	Used to indicate the account identifier type based on which you want to search for anomalies.	Yes (Conditional) Note: If you specify the account identifier as a search criteria, you have to select the account identifier type.
  Account Identifier	Used to search the anomalies with a particular identifier.	Yes (Conditional) Note: If you specify the account identifier type as a search criteria, you have to enter the account identifier.
  Account ID	User to search anomalies for a particular account. The Search () icon appears corresponding to the Account ID field. On clicking the Search icon, the Account Search window appears. On specifying the value for a predefined account, the description of the account appears corresponding to the Account ID field.	No
  Bill ID	Used to search anomalies for a particular bill. The Search () icon appears corresponding to the Bill ID field. On clicking the Search icon, the Bill Search window appears. On specifying the value for a predefined bill, the description of the account appears corresponding to the Bill ID field.	No
  Bill Created From	Used to search anomalies which include accounts or bills, or bill segments which are created from a particular date onwards.	Yes
  Bill Created Until	Used to search anomalies which include accounts or bills, or bill segments which are created till a particular date.	Yes
  Bill Cycle	Used to search anomalies with a particular bill cycle.	No
  Anomaly Reason	Used to search anomalies with a particular anomaly reason. If the Account/Bill Level Anomaly option is selected from the Search By list, the valid values are: Amount Variation - Used to search the bill anomalies that are detected due to variation in the bill amount when compared with the historical data. Price Item Added - Used to search the bill anomalies that are detected due to an additional price item when compared with the historical data. Price Item Deleted - Used to search the bill anomalies that are detected due to removal of a price item when compared with the historical data. Bill Cycle Code Change - Used to search the bill anomalies that are detected due to change in the account’s bill cycle when compared with the historical data. Currency Code Change - Used to search the bill anomalies that are detected due to change in the account’s currency when compared with the historical data. However, if the Bill Segment Level Anomaly option is selected from the Search By list, the valid values are: BSEG Amount Variation - Used to search the bill segment anomalies that are detected due to variation in the bill segment amount when compared with the historical data. SQI Variation - Used to search the bill segment anomalies that are detected due to variation in the SQI amount when compared with the historical data. Pricing Change - Used to search the bill segment anomalies that are detected due to change in pricing when compared with the historical data.	No

  Note:

  You must specify at least one search criterion while searching for an account. One more search criterion is required when you are searching for an account using the division and/or customer class. Similarly, one more search criterion is required when you are searching for an account (associated with the policies) using the policy type and/or source system.

  ORMB search engine supports wildcard search, where you can substitute the percentage (%) symbol as a stand in for any word or letter in a search criteria. You can use the '%' wildcard character in all input fields except the date and ID fields. The '%' wildcard character is suffixed automatically at the end of the partial search criteria. Therefore, you may or may not specify the wildcard character at the end of the partial search criteria. However, you have to prefix the wildcard character manually wherever required.

• Search Results - On clicking the Search button, the search results appear based on the specified search criteria. The Search Results section contains the following columns:

  Column Name	Column Description
  Account Information	Displays the account level information for which the anomaly is detected. In addition, this column has a context menu which helps in navigating to other screens in the application. Note: It has a link. On clicking the link, the Account screen appears where you can view the details of the respective account.
  Bill Information	Displays the bill level information for which the anomaly is detected. In addition, this column has a context menu which helps in navigating to other screens in the application. Note: It has a link. On clicking the link, the Bill screen appears where you can view the details of the respective bill.
  Bill Date	Displays the date when the bill was generated.
  Anomaly Status	Indicates the status of the anomaly. The valid values are: Canceled Closed Ignored Open
  Anomaly Reason	Indicates the reason why the anomaly was detected. For more information on various anomaly formats, see Anomaly Root Cause Analysis
  To Do Information	Displays the To Do that got generated when an anomaly was detected. Note: It has a link. On clicking the link, the To Do Entry screen appears where you can view the details of the respective To Do.

  In addition, this section contains the following button:

  Button Name	Button Description
  Close	Used to close a bill level or bill segment level anomaly.

  A check box appears corresponding to each account. On selecting the check box, you can close the selected anomaly. You can also select multiple anomalies at the same time. In addition, you can select the check box corresponding to the column header. This allows you to close all the anomalies listed in the respective page.

  Note:

  Pagination is used to display limited number of records in the Search Results section. You can use the navigation links, such as Previous and Next to navigate between pages.

  On clicking the Broadcast () icon corresponding to the account information column the Bill Segment Anomaly zone appears with the anomalies detected at bill segment level.

  You can filter the list using the various search criterias available in the Filter area. By default, the Filter area is hidden. You can view the Filter area by clicking the Filters () icon in the upper right corner of this zone.

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