Canceling a Payment

Prerequisites

To cancel a payment of a payment event, you should have:

Procedure

To cancel a payment of a payment event:

Search for the payment event in the Payment Event Summary screen.
In the Search Results section, click the Broadcast () icon corresponding to the payment event whose payment you want to cancel.
The Payments zone appears.
Select the check box corresponding to the payment that you want to cancel in the Payments zone.
Click Cancel.

The Payment Cancel window appears. It contains the following field:

Field Name Field Description Mandatory (Yes or No)
Cancel Reason Used to indicate the reason why you want to cancel the payment. Yes

Note: You can cancel a payment only when the payment is in the Frozen status.
Select the cancel reason from the Cancel Reason list.
Click OK.
The status of the payment is changed to Canceled.

Field Name	Field Description	Mandatory (Yes or No)
Cancel Reason	Used to indicate the reason why you want to cancel the payment.	Yes

Related Topics

For more information on...	See...
How to search for a payment event	Searching for a Payment Event
Payments zone	Payments