Deleting a Payment

Procedure

To delete a payment of a payment event:

  1. Search for the payment event in the Payment Event Summary screen.
  2. In the Search Results section, click the Broadcast (The Broadcast Icon) icon corresponding to the payment event whose payment you want to delete.
    The Payments zone appears.
  3. Select the check box corresponding to the payment that you want to delete in the Payments zone.
    Note: You can also select multiple payments at the same time. In addition, you can select the check box corresponding to the column header. This allows you to delete all the payments listed in the Payments zone.
  4. Click Delete.
    A message appears confirming whether you want to delete the payment.
    Note: You can delete a payment only when the payment is in the Freezable or Error status.
  5. Click OK.
    The payment is deleted.

Related Topics

For more information on... See...
How to search for a payment event Searching for a Payment Event
Payments zone Payments