Deleting an Entity from a Hold Request

Procedure

To delete an entity from a hold request:

  1. Search for the hold request in the Hold Request screen.
  2. In the Search Results section, click the link in the Hold Request Information column corresponding to the hold request whose details you want to edit.
    The Hold Request screen appears.
  3. Select the check box corresponding to the hold entity that you want to delete in the Hold Entities zone.
    Note: You can also select multiple hold entities at the same time. In addition, you can select the check box corresponding to the column header. This allows you to delete all the hold entities listed in the respective page.
  4. Click Delete.
    A message appears confirming whether you want to delete the hold entity.
    Note: The Delete button appears when the hold request is in the Draft or Active status. However, the system enables you to delete an entity from the hold request only when it is in the Draft status. Also, the entity (i.e., bill or account) added from the Account Receivable Central, Funding Request, or Delinquency Central screen, respectively, cannot be deleted from the hold request even when it is in the Draft status.
  5. Click OK.
    The hold entities are deleted from the hold request.
    Note: You cannot remove an entity from a hold request when it is created through the Upload Request feature.

Related Topics

For more information on... See...
How to search for a hold request Searching for a Hold Request
Hold Request screen Hold Request (Used for Viewing)
Hold Request zone Hold Request