Rejecting a Hold Activation Request

Prerequisites

To reject a hold activation request, you should have:

  • Activation approval To Do role assigned in the system

  • Reasons defined for the Rejected status of the C1-HoldRequest business object in the Status Reason screen.

Note: The system will not allow you to approve, reject, or request to resubmit a hold activation request submitted by you.

Procedure

To reject a hold activation request:

  1. Do either of the following:
    If you want to...Then...
    Review a hold activation request through the Hold Request screen

    1. Search for the hold request with the Activation Approval In Progress status in the Hold Request screen.

      A list of hold requests with the respective status appears in the search results.

    2. In the Search Results section, click the link in the Hold Request Information column corresponding to the hold request which you want to review.
    Review a hold activation request through the To Do List screen

    1. Click the Menu link in the Application toolbar.

      A list appears.

    2. From the Main menu, select To Do and then click To Do List.

      The To Do List screen appears.

    3. Click the Search (The Search Icon) icon corresponding to the To Do Type field.

      The To Do Type for User Search window appears.

    4. Enter C1-HLDAP in the To Do Type field.

    5. Click the Search button corresponding to the To Do Type field.

      The To Do List screen appears.

    6. Select the Open option from the Filter by list to view all unassigned To Dos.

    7. Click the link in the Message column corresponding to the To Do of the hold request that you want to review.
    The Hold Request screen appears.
  2. Review the details in the Hold Request screen.
  3. If the information in the hold request is incorrect, click the Reject button in the Hold Request zone.

    The Reject Hold Request window appears. It contains following fields:

    Field Name Field Description Mandatory (Yes or No)
    Status Reason Used to indicate the reason why you want to reject the hold activation request.
    Note: The list includes only those reasons which are defined for the Rejected status of the C1-HoldRequest business object through the Status Reason screen.
    		 Yes
    Comments Used to specify additional information while rejecting the hold activation request.
    Note: You can resize the text box depending on your requirement by clicking the Resize Handle () icon at the bottom right corner of the text box.
    		 No
    Note: The Reject button appears when the following conditions are met:

    • The hold request is in the Activation Approval In Progress status.

    • A user with the activation approval To Do role is reviewing the hold request.

  4. Select the reason for rejecting the hold activation request from the Status Reason list.
  5. Enter the comments (if any) while rejecting the hold activation request in the respective field.
  6. Click Save.
    The status of the hold request is changed to Rejected.

Related Topics

For more information on... See...
How to search for a hold request Searching for a Hold Request
Hold Request screen Hold Request (Used for Viewing)
Hold Request zone Hold Request