Chatbot

Oracle Revenue Management and Billing Cloud Service provides digital assistance to end-users using Oracle Digital Assistant (ODA). You can use the digital assistant, also known as detective Chatbot, to have conversational experiences with ORMB Cloud Service through text, chat, and voice interfaces. It allows you to interact with the ORMB Cloud Service as if you are communicating with a real person.

We have introduced a menu-based chatbot in Oracle Revenue Management and Billing Cloud Service. The menu-based chatbot facilitates the user to choose from several options, presented in the form of menus and sub menus. It enables you to carry out the following set of functions with utmost ease:

  • Viewing the details of a customer

  • Viewing the details of an account

  • Creating a bill

  • Canceling a bill

  • Viewing the latest bill details of an account

  • Viewing the effective or agreed pricing information of a customer or an account

  • Viewing the details of a price list

  • Viewing the deals which are pending for approval

  • Simulating, approving, or extracting a deal which is pending for approval

  • Sending a deal which is pending for approval to the next level in the approval hierarchy

  • Returning a deal back to the submitter (i.e., relationship manager) for corrections

  • Viewing the details of a deal

  • Viewing the status of a batch job or DBMS scheduler job

It helps in simplifying the navigation process and provides enhanced user experience, thereby increasing the operational efficiency of the end-user. For more information about the Chatbot feature, see Oracle Revenue Management and Billing Cloud Service Chatbot User Guide.

Note:

At present, the Chatbot feature is tested and certified only for the financial services domain and not for the health insurance domain.

In addition, the Chatbot feature is only available in the ORMB Cloud environments and not in the ORMB On Premise solution.

If you want to use the Chatbot feature in the Oracle Financial Services Revenue Management and Billing Cloud Service, you can opt for either of the following approach:

  • You can simply use Oracle Digital Assistant (ODA) which is embedded in the Oracle Financial Services Revenue Management and Billing Cloud Service. Here, the Chatbot configuration in Oracle Digital Assistant (ODA) and Oracle Financial Services Revenue Management and Billing Cloud Service will be managed by the Oracle’s Application Management System (AMS) team.

  • Alternatively, if you already have Oracle Digital Assistant (ODA) license, then you need to configure Oracle Digital Assistant (ODA) as mentioned in the Chatbot Configuration in ODA section of the Oracle Revenue Management and Billing Cloud Service Chatbot Configuration Guide. The Chatbot configuration in the Oracle Financial Services Revenue Management and Billing Cloud Service will be managed by the Oracle’s Application Management System (AMS) team.

Parent Topic: Oracle Revenue Management and Billing Financial Services Business Processes