Adjustments Metrics

Metric Name	Description	Example Reports with Metric
Return Amount, Return Count	The number and value of returned items. The return amount calculation is: + value of return entries – value of voids of return entries The return count calculation is: + number of return entries – voids of return entries See Voids vs. Returns for a description of the differences between voids and returns.	Daily Operations Adjustments Employee Exceptions
Void Amount, Void Count	A void is a method of correcting an error made during a sales transaction. Several types of items can be voided, including Menu Items, Discounts, Service Charges, Tender/Media, Tips Declared, and Charged Tips. Void Count and Void Amount include the number and value of voided menu items and service charges. Values do not include count and amount of other voided transaction types such as tenders or discounts. The void amount calculation is: + value of voided menu item entries + value of voided service charge entries – value of voids of void entries (void of an item booked negatively) The void count calculation is: + number of voided menu item entries + number of voided service charge entries – number of voids of void entries (void of an item booked negatively) See Voids vs. Returns for a description of the differences between voids and returns.	Daily Operations Adjustments Employee Exceptions
Manager Void Amount, Manager Void Count	Count and amount of voided transactions that were authorized by a manager. The manager voids are still voids, therefore the manager void count and manager void amount are included in the void counts and void amounts.	Daily Operations Adjustments Employee Exceptions
Error Correct Amount, Error Correct Count	The POS system can be programmed to count line item voids and last item voids that are made in the current round (voids made before the check has been subtotalled) as error corrections. These error corrections are totaled separately from voids, and do not require authorization. This action may be restricted to privileged employees. Includes the number and value of error corrected menu items and service charges. Values do not include counts and amounts of other error corrected transaction types such as tenders or discounts.	Daily Operations Adjustments Employee Exceptions
Cancel Amount, Cancel Count	The number of times a transaction was canceled and the net value of all entries cancelled.	Daily Operations Adjustments Employee Exceptions

• Voids vs. Returns