Other Metrics

Metric Name	Description	Example Reports with Metric
Credit Total	A total created when an employee round results in a negative balance. If the negative balance was created by voiding a menu item, the tax associated with the item is posted to Credit Total. If the negative balance was created by a negative value menu item, the entire value of the menu item and any associated taxes is posted to the Credit Total. In either of these two cases, the amount posted to the Credit Total can’t exceed the negative balance of the round. For example, a server voids two lobster dinners priced at $20 with $2 total tax for a void total of $42. In the same round, the server orders several more menu items with a total value (including tax) of $41. The transaction value of the round is -$1. Since the round resulted in a negative balance, and the negative balance was created by voiding menu items, the tax associated with those menu items ($2) is posted to the Credit Total. However, the negative balance of the round is only -$1; the amount posted to the Credit Total cannot exceed this amount. In this example, -$1 is posted to the Credit Total. This field is used in conjunction with Change in Grand Total and Grand Total to verify system accounting security. Credit Total is not used to balance revenue.	System Financial
Change in Grand Total	The total value of all sales activity in the system for the time period of the report. The Change in Grand Total calculation is: + Total Revenue + Total Discount + Return + Voids + Credit Total This field is used in conjunction with Credit Total and Grand Total to verify system accounting security. Change in Grand Total is not used to balance revenue.	System Financial
Rounding Total	The difference between the rounded totals printed on guest checks as the amount due and the actual totals (without rounding) posted to total revenue. Rounding Total is used for total due rounding (Finnish rounding).	System Financial
No Sale	The number of times a transaction employee used the No Sale key to open the cash drawer outside of a transaction. This is different from Non-Sales, which also includes paid ins, paid outs, training, and cancel totals or counts.	No Sale Transactions Employee Exceptions
Average Speed of Service	The average time for all orders across all expediter (expo) stations. This is the time starting from when the order is fired (for example, the order is sent to the expo station) to when it is bumped from of the expo screen. The value is displayed in hours:min:sec and is 0 if no expo stations are set up. The Average Speed of Service calculation is: (sum of expo station times = sostime1) ÷ (sum of service rounds).	Speed of Service
Average Prep Time	The average prep time for all orders across all prep stations, which is the time from when an order appears on a prep station screen, to when it is bumped from it. This is the sum of all item prep times on a kitchen display system (KDS) order. The value is displayed in hours:min:sec. The Average Prep Time calculation is: (sum of prep station prep times = sostime2) ÷ (sum of count of prep station sessions = type = 3).	Speed of Service